We have a 30-day return policy, which means you have 30 days after
receiving your item to request a refund.
To be eligible for a refund,
you must provide evidence of damaged, spoiled, or improperly thawed
products through clear photos showing the condition upon delivery,
temperature readings if applicable, and the original order confirmation
number within 24 hours of receipt.
To start a refund, you can
contact us at [email protected].
If your refund is accepted,
we will credit the original payment method within 10 business days.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the
wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods
(such as food, flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions
or concerns about your specific item.
Unfortunately, we
cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return,
and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more
than 15 business days have passed since we’ve approved your return,
please contact us at [email protected].